310-845-6120 |    Open 10am-6pm, 7 Days a Week

B2B REPAIR FORM

B2B REPAIR FORM

Did you know we service schools and businesses too?

We offer custom-tailored B2B services and detailed tracking of orders at no extra charge.
If you have multiple devices coming from an organization please help us by completing the brief form below.
Login
(or submit a guest order below)

Full Return Address*

Please include Unit numbers, PO Box numbers, or gate entry codes if applicable. Only required for

Shipping options

   Ground - 1-7 business days depending on your location
   Express - 2 day return shipping, flat $40 rate (under certain weights/distances +$75 quoted price)
   Supply My Own Label - send us your preferred label and we will attach it to your return package.

Questions on shipping rates?

Warranty and Terms

Most repairs come with our Lifetime Warranty!
We want you to feel confident in the solutions we provide so you can pass that confidence on to YOUR customers. Our warranty covers the repair provided for the life of the device! If you experience any issues with your repair, simply contact us and we will get it fixed! Ship it back out to us and we will cover the return shipping again. We just don't cover subsequent/additional damage and/or liquid damage. Battery replacements have a 90 day warranty and data recovery jobs do not apply.
Data Recovery
Once data has been recovered and provided, the service is considered completed. B2B customers are responsible for the dispersement of this data to their customers. Per our security practices, South Bay Mobile Repairs will not provide data to anyone other than the person that created the original order. Data recovery devices are shipped back as is once data is recovered and will likely not be fully reassembled/functional. It is the sender's responsibility to properly pack and ship items. South Bay Mobile Repairs is not responsible for items that are received damaged. Any damaged boxes will be recorded and immediately reported to the sender.
Bench Fees
South Bay Mobile Repairs specializes in board level repairs and data recovery solutions. If a repair solution is offered/provided but declined either by a shop or customer, simply pay a $39 bench fee to cover our time, expertise, and diagnostic info, and we will send the device back. Devices are often sent in for board repairs and end up only having parts issues based on our diagnostics. We encourage all shops to always test devices with known good parts before assuming a board issue. Devices with parts issues only will assess the $39 bench fee covering the diagnostic process, report, and logistics.
Cleanup Fee
A "Cleanup Fee" of $39 will apply to devices with signs of bug/rodent infestation and to devices with previously attempted board work that results in additional labor in order to complete the repair.
No Fix - No Fee
If we are unable to provide a diagnosis or a repair solution, the sender will not be billed for any services. We will only bill for the return shipping costs (usually around $10 - $15).

Do you agree to our Warranty and Terms above?